Have you ever had reasons to correct your name in your Cebu Pacific booking? Be it a misspelled name or you entered the wrong surname or for whatever other reasons that your name is wrong in your reservation, don't fret as Cebu Pacific's got you covered.
In my case, it was an issue with my passport. The booking was under my married name but due to my new passport not being released on time, I have to use my old passport with my maiden name on it.
I admit I don't handle stress very well. Adding to the fact that my flight was close, my initial reaction after learning that I won't get my passport on time was to worry and panic. I researched online for solutions but there were only a few resources about it. I can't even find one in Cebu Pacific's website aside from instructing me to contact their call center. Calling them is not my cup of tea as you would probably know how much of a pain it is to wait for someone from there to answer your call.
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And so, I decided to tweet them.
I explained to them my situation via direct message (in panic mode).
I explained to them my situation via direct message (in panic mode).
After a few hours of agony, they finally replied. I sent them the documents they asked for to validate my identity. This is important I know so have my copies ready.
Few more hours and I finally got my name corrected. You can't imagine my relief after getting my new itineraries. Mehehe!
No twitter account? You can instead ask assistance via email. Visit this post for a detailed instruction on how to go about it.
The best thing about it is it's absolutely FREE. Kudos to the hardworking customer representatives of Cebu Pacific! And good thing we are in the glorious era of social media!
So next time you encounter this kind of situation, don't hesitate to tweet Cebu Pacific (@CebuPacificAir) or email them. They are really pretty responsive. Be reminded though that this is only applicable to change/correct name for the same passenger. Changing names to transfer your booking to another person is a different story and will entail you to pay some fees.
That's it for today folks. I wish you a wonderful day ahead!
